TERMS AND CONDITIONS
Glocomm Pty Ltd provides Internet Domain
Name Registration, World Wide Web page hosting and
Electronic Mail services. Glocomm Pty Ltd maintains
certain legal and ethical responsibilities regarding the
use of its host computer network and equipment involved
with these services.
Glocomm Pty Ltd general policy is to act
as a neutral provider of hosting services to the global
Internet. Glocomm Pty Ltd has specific ethical concerns
regarding the use of its computers detailed
below. Glocomm Pty Ltd reserves the right to suspend or
cancel a customer's access to any or all services
provided by Glocomm Pty Ltd when Glocomm Pty Ltd decides
that the account has been inappropriately used.
All pricing is guaranteed for the term of
payment received. Glocomm Pty Ltd reserves the right to
change prices at any time. Payment is due on the first
day of the anniversary month or period following the
date the account was established. Any account past due
more than 10 days is subject to suspension. The customer
is responsible for all money owed on the account from
the time it was established to the time that the
customer notifies Glocomm Pty Ltd in writing for a
request for termination of services. All payments are in
Credit Card Orders
- Accounts will be automatically billed, on a monthly,
quarterly, semi-annual or annual basis, to the card
number on file unless otherwise notified. All credit
card payments will be billed during the first week of
the month the account is due.
In the event the credit card is declined by their bank,
the customer will be notified by email or phone to the
email/phone number on file. Past due accounts that are
not brought current by the 10th day of current billing
month are subject to suspension and possible account
termination. In addition, the customer is solely
responsible for keeping their contact information
current with our company such as email address,
telephone number, etc.
There will be a $25 Re-Activation Fee on any accounts
suspended and then later re-activated. The company
listed on the credit card statement will be Glocomm Pty
Ltd. The customer is responsible to notify Glocomm Pty
Ltd of any address changes, name changes to the credit
card on file as well as updating the expiration date
Glocomm Pty Ltd reserves the right to
cancel service at any time. All fees paid in advance of
cancellation will be pro-rated and paid by Glocomm Pty
Ltd if Glocomm Pty Ltd institutes its right of
cancellation. If cancellation is caused by a customer's
violation of our policies, then no refund is due.
Due to security concerns, all account cancellations must
be done in writing via Mail or Fax. The letter should
include a valid signature of the primary contact of the
account. In addition the following items are also
required, domain name, reason for cancellation, user
name, and original account password.
Within the first 30 days, customers can cancel service
any time and will be refunded any amount exceeding the
pre-payment of the current term. After 30 days, we will
honor all cancellations but no pro-rated refunds will be
Customers who sign up on an annual basis
where the setup fee was waived, and later cancel within
the first 30 days will be assessed a setup fee as if the
order was placed on a monthly or quarterly payment plan
Any company refunds due, will be issued by company check
or a credit posted to the credit card on file within 15
days of receipt of cancellation. The account will be
cancelled and all information deleted at the end of the
current billing period, unless a date of cancellation is
specified. Setup Fees, Domain Name Registrations, Domain
Name Renewals, Overages, FTP/File Hosting and Domain
Parking fees are non-refundable.
If you are on an annual credit card payment plan and we
have not been notified prior to renewal in a manner
abiding by our written terms and conditions, your
account will be renewed, your credit card charged and
there will be no refunds during the subscription period.
If there are extenuating circumstances leading up to the
cancellation, then Glocomm Pty Ltd may at its sole
discretion refund a portion of the unused hosting fees
less a $100.00 disposition fee.
Customers are not permitted to resell or
sub-sell web hosting services off of their primary
domain name. Glocomm Pty Ltd reserves the right to
refuse service and/or access to its servers to anyone.
Refusal of service may result if:
client fails to pay accounts within 14 days of due
date for non prepaid clients.
the agreement is terminated
the client misuses the services or fails to comply
with the Clients Obligation under the agreement.
Glocomm Pty Ltd expressly forbids
server use for distribution, storing, processing, or
otherwise handling in any way the following:
Adult material -
Includes extreme adult material such as explicit
images, or obscene content.
Hacking material -
Includes pirated software, phreaking, hacking,
Anarchy, and any sites which provide 'links to' or
'how to' information about such material.
Includes all forms of unsolicited bulk emailing.
Illegal material -
This includes copyrighted works (i.e. mp3 music
files, ROM's, emulators), and any material in
violation of any Federal, State or Local
normal course of business Glocomm will not monitor,
intercept or interfere with information stored or
passing through our system. Clients should be aware that
the Internet is not a secure place and should utilise
the tools provided (encryption of data transfer
including ssh, scp) to maintain security of the
information transferred through our system.
support requests will be handled as soon as possible,
target time to action all support requests is within 15
minutes. Telephone and email support is provided Monday
to Friday 9am - 6pm. Emergency telephone support is
available 24 hours, 7 days.
Glocomm guarantees 99.97% network uptime.
Glocomm will notify customers for any scheduled
maintenance and upgrades with a minimum of 7 days
Glocomm Pty Ltd offers various hosting
packages. The user will be kept abreast of their disk
space, bandwidth and email accounts via a web based
reporting tool that will let the user know how much disk
space, bandwidth and email accounts he/she is
consuming. If the client surpasses these limits the
client can adjust their usage or upgrade to a larger
package. The client will be automatically charged the
following surcharges during the first week in the
following month for the overages in the preceding month.
$5 per GB over.
Storage: $ 1.50 per MB over.
Email Accounts: $1 per POP Account over.
Customer agrees that it shall defend,
indemnify, save and hold Glocomm Pty Ltd harmless from
any and all demands, liabilities, losses, costs and
claims, including reasonable attorney’s fees asserted
against Glocomm Pty Ltd, its agents, its customers,
officers and employees, that may arise or result from
any service provided or performed or agreed to be
performed or any product sold by customer, its agents,
employees or assigns. Customer agrees to defend,
indemnify and hold harmless Glocomm Pty Ltd against
liabilities arising out of: (1) any injury to person or
property caused by any products sold or otherwise
distributed in connection with Glocomm Pty Ltd’s server;
(2) any material supplied by customer infringing or
allegedly infringing on the proprietary rights of a
third party; (3) copyright infringement and (4) any
defective products sold to customer from Glocomm Pty
Glocomm Pty Ltd will not be responsible
for any damages your business may suffer. Glocomm Pty
Ltd makes no warranties of any kind, expressed or
implied for services we provide. Glocomm Pty Ltd
disclaims any warranty or merchantability or fitness for
a particular purpose. This includes loss of data
resulting from delays, non deliveries, wrong delivery,
and any and all service interruptions caused by Glocomm
Pty Ltd and its employees. Glocomm Pty Ltd cannot be
held responsible for prices listed on banners or on
search engines as these may be outdated. Please refer to
our current pricing that is listed on our web site.
Glocomm Pty Ltd reserves the right to revise its
policies at any time.